H&S Refund & Exchange Policy

We have a 30 day return policy, which indicates you have 30 days after receiving your item to request a return/ exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need to provide us with proof of purchase/ order number. 

To initiate your return, please complete the Return / Exchange Form provided in your parcel and follow the instructions outlined. Should you require assistance, our team is available to support you.

If items are sent back without the form, a note, or emailing us first, we won’t be able to process them, and they will need to be returned to you.

Please Note: All return costs are to be covered by the customer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please Note: We may not have your exchange size/style in stock, this may cause delays in your return. You will be notified if this is the case.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method you've used during the purchase. For credit card payments it may take 5-10 business days for a refund to show up on your statements. 

Please Note: it can take some time for your bank or credit card company to process the refund.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted item and accessories.

Lots of Love, 

Hyde & Sticks